Shipping policy
Processing time
Print Caddie products are made to order. Please allow approximately 3-5 business days for production before shipment. Processing times may be longer during holidays, promotions, high-volume periods, or when an order includes personalization.
Shipping and tracking
Available shipping methods and charges are shown at checkout. Once an order ships, tracking information is sent to the email address provided at checkout when tracking is available from the carrier.
Delivery dates are estimates supplied by carriers. Print Caddie is not responsible for carrier delays, weather disruptions, customs delays, incorrect shipping information provided by a customer, or events outside our reasonable control.
Address accuracy
Customers are responsible for entering a complete and accurate delivery address. Contact us within 3 hours of purchase if an address correction is needed. Once an order has entered production or shipped, address changes may not be possible.
International shipping
Print Caddie ships to selected international destinations. Availability and rates are shown at checkout. International shipments may be delayed by customs processing.
Where available, duties and import taxes are estimated and collected at checkout. Actual customs assessments may differ from estimates. We are not responsible for delays caused by customs authorities or carriers.
Lost, damaged, or incorrect orders
If an order arrives damaged, defective, or incorrect, contact 3dprintcaddie@gmail.com within 7 days of delivery. Include your order number and clear photographs of the product and packaging when applicable. We will review the issue and work toward an appropriate replacement or solution.
Returns
Because products are made to order and may be personalized, we do not accept returns or exchanges for change of mind, color preference, customer-entered personalization errors, or normal 3D-printing surface variation. Please review our Return and Refund Policy for full details.